Return & Replacement Policy

At Cosderma, we take the highest care in ensuring that every order is packed, handled, and shipped with precision so that it reaches you in perfect condition. We strongly believe in delivering only fresh, genuine, and high-quality products, which is why each item goes through multiple checks before dispatch. Our primary focus is always on getting your order right the first time, so that the need for returns or replacements rarely arises.

However, we also understand that in rare situations, mistakes or damages may occur during packaging or transportation. In such cases, we take full responsibility and assure you that the affected product will be replaced promptly at no additional cost. It is important to note that Cosderma follows a no refund policy – we do not issue money back under any circumstances.

Replacements are considered only when the error or damage is from our side or during shipping. If the mistake is due to a customer’s action such as ordering the wrong product, providing an incorrect delivery address, or mishandling the product after receiving it, unfortunately, we will not be able to offer any return or replacement support. This ensures that our policy is fair and transparent to every customer while also maintaining the integrity of our service.

In short, our policy is simple – we replace products only if the fault lies with us or with the courier service, but we do not encourage product returns otherwise.

1. Replacement Policy Only

• We strictly follow a Replacement-Only Policy.

• This means: we do not offer refunds or money-back under any circumstances.

• If your order is eligible under the conditions mentioned below, we will send you a replacement of the same product at no additional cost.

2. When You Can Request a Replacement

You can request a replacement if:

1. Product is damaged in transit – If the product gets damaged during delivery/shipping.

2. Wrong or defective product received – If the product delivered by Cosderma is incorrect or defective.

3. Packaging damage leading to product issue – If the packaging is severely damaged during transportation and has affected the product.

Note: In such cases, we require clear photos/videos of the damaged product and packaging within 24–48 hours of delivery to process your replacement request.

3. When Replacement Cannot Be Provided

We cannot offer a replacement if:

• The issue arises due to customer’s mistake such as ordering the wrong product, providing incorrect address, or mishandling the product after delivery.

• The product has been used, tampered, or altered by the customer after delivery.

• Replacement request is made after 48 hours of delivery without any valid proof of damage.

• Minor packaging dents or scratches that do not affect the actual product.

4. Process for Requesting a Replacement

1. Contact our Customer Support Team at [cosdermaonline@gmail.com].

2. Share your order details, photos/videos of the damaged product and packaging.

3. Our support team will verify and confirm eligibility for replacement.

4. Once approved, we will dispatch a new product of the same type.

5. Important Notes

• Replacements will always be of the same product only. Changing product type, variant, or requesting cash refund is not allowed.

• Shipping costs for replacement (if any) will be borne by Cosderma only if the mistake/damage is from our side or courier’s side.

• If the mistake is from the customer’s side, unfortunately, we cannot help in such cases.

6. Our Commitment

We truly value our customers and ensure that every product goes through quality checks before dispatch. However, in rare cases of damage during transit or dispatch errors, Cosderma will take full responsibility to replace your product promptly.